Embedded In-app capture
BugZero Widget
Collects reporter notes, page state, device data, and session context from the product.
Integrated Demo
BugZero Demo Platform
A working map for the BugZero app and widget, the Meet App, the Chat App, and the App API that connects them into one support experience.
BugZero Widget BugZero App App API Meet App Chat App
Operations Triage queue
BugZero App
Turns widget reports into organized issues with ownership, severity, status, and history.
Integration Shared context
App API
Moves identities, issue events, meeting notes, and chat handoffs across the connected apps.
Live session Screen review
Meet App
Pulls the current issue into a call so support and the customer can inspect the problem live.
Messaging Customer loop
Chat App
Keeps the conversation, fix updates, and follow-up questions tied to the original report.
Flow 01
A customer reports a bug from inside the product.
The BugZero widget gathers the product state, sends the report through the App API, and creates a structured BugZero issue.
- Widget opens from the customer screen
- App API attaches user, route, browser, and device context
- BugZero App receives a triaged issue record
Flow 02
Support starts a live review without losing context.
The issue record launches a Meet App session with the reporter, linked artifacts, and the latest BugZero status already attached.
- BugZero status changes to live review
- App API prepares the meeting payload and participant handoff
- Meet App opens with issue notes and reproduction steps
Flow 03
The resolution lands back in the customer conversation.
Meeting notes and issue updates flow into the Chat App so the customer sees progress without repeating the same details.
- Meet App sends decisions and next actions
- BugZero App stores the fix status and owner
- Chat App posts the customer-facing update
Shared Data Layer
One source of context across every customer touchpoint.
Identity
Reporter, workspace, product, and role travel with each handoff.
Issue State
Severity, status, owner, and reproduction data remain synchronized.
Conversation
Chat messages and meeting notes point back to the BugZero record.
Audit Trail
Every transition leaves a visible event in the shared timeline.